"And people wonder why airlines have so much trouble staying in business? We were already confused enough by American Airlines' desire not to be listed on the sites where people search for airfare, and easyJet's plan to sue the sites that send it customers, but Irish-based airline Ryanair is taking this all to a new level. Beyond just being upset about those 3rd party sites (i.e., sites that send it business!), it's planning to cancel the flights for everyone who booked through one of those services (thanks to Sean for the link).
Yes, we understand that these airlines prefer people to purchase flights from the airlines directly, but it still seems bizarre to try to cut off a great promotional channel. People already know to go look at 3rd party sites for airfare, so actively working against having your flights promoted doesn't make much sense. Then actively pissing off a bunch of your customers who booked through those sites by canceling their flights is even more braindead, as you've just formed a huge group of customers who will complain about your airline and spread the word about how you canceled their legitimately purchased flight for no reason other than spite and a confusion over business models. When Ryanair started promoting how some of its seats might come with sexual gratification, I'd bet many passengers didn't realize it would end with them getting screwed."
It turned out this is true and the original report goes like this:
"TENS of thousands of intending Ryanair passengers could find their bookings cancelled over the coming days.
The airline yesterday said it would annul all bookings made through third party websites. In a move described as "totally unreasonable" by the Consumers' Association, Ryanair boss Michael O'Leary said the new policy would apply to anyone travelling after next Monday.
The hardline stance affects anyone who booked their Ryanair flights through websites like lastminute.com, v-tours, tui and Opodo.
About 1,000 people use these websites to book Ryanair flights every day, which means 20,000 passengers will be affected by the clampdown if bookings are made an average of 20 days in advance.
Ryanair will give refunds to all of the websites involved, Mr O'Leary said, but passing on those refunds to intending passengers would be a matter for the websites.
"We want to cause as much chaos for the [websites] as possible," he said.
"It is a totally unreasonable position to take," Consumers Association vice chairman Michael Kilcoyne said last night.
"The customer has made those bookings in good faith. If they have to now make new bookings at the last minute they could end up paying ten times as much.
"This is just Ryanair's way of extracting more money from customers, it seems the airline can do whatever they like and no-one can stop them."
A spokesman for Ryanair confirmed the airline had taken legal advice on the move, and was within its rights. Mr O'Leary also stressed that passengers were "getting stiffed" by these websites as their prices were invariably higher than those available on ryanair.com.
"The real issue here in our view is that Ryanair is concerned about losing out on the sale of other services such as travel insurance, hotels, car hire and to stop this they want to prevent consumers from using comparison websites," the Consumers Association countered in a statement.
Stance
The latest move represents Ryanair's fiercest stance yet in its desire to drive all its sales through Ryanair.com, and comes after years of legal battles between Ryanair and websites that incorporate the airline's booking engine into their own pages, in a process known as 'screen scraping'.
Outlining the airline's objection to screen-scraping earlier this week, Ryanair deputy chief executive Howard Millar said, "genuine passengers using Ryanair's website have been suffering long processing times and slower access because of the huge volume of information being downloaded from our website by these screenscrapers all over Europe".
"In all cases this scraping activity is unlawful and in breach of both Ryanair.com's copyright and terms of use," he added.
And it comes with a picture of the CEO of Ryanair, which explains quite a lot what happened to this company.
